Cashless Residents Want MTA To Fix Roosevelt Island F Train Subway Station Metrocard Vending Machines To Accept Credit Card Transactions And Better Customer Service At Station Booth Too
The Roosevelt Island F Train subway station MetroCard vending machines have been broken and not accepting credit card transactions since at least last Saturday.
A reader reports:
Both MTA machines at the Roosevelt F train station only accept cash. This is very inconvenient. Can RIOC talk to the MTA management? ThanksI asked the MTA today:
Have not received answer back from the MTA yet.@NYCTSubway Roosevelt Island subway station metro card machines broken. Not accepting credit cards for several days. When will it be fixed.— Roosevelt Islander (@Rooseveltisland) August 9, 2016
Earlier today, a resident tweeted about the Roosevelt Island F train subway station MetroCard vending machine not accepting credit card transactions:
@NYCTSubway @MTA so in my local station, both machines were not accepting credit cards- which is a major issue in and of itself— Kira (@kirarose14) August 9, 2016
@NYCTSubway @MTA I go to the customer service/station rep in the booth, explained the situation & asked if she could refill it with my card— Kira (@kirarose14) August 9, 2016
@NYCTSubway @MTA she said that I'm supposed to walk with both cash & card. Like what? It's not my fault the machine isn't accepting cards— Kira (@kirarose14) August 9, 2016
@NYCTSubway @MTA instead of responding like a courteous MTA rep, SHE begins yelling at ME . I'm the customer, you don't yell at me— Kira (@kirarose14) August 9, 2016
@NYCTSubway @MTA she could've explained this in a normal voice & assist me in what to do since I had no cash& could not refill my Metrocard— Kira (@kirarose14) August 9, 2016
@NYCTSubway @MTA the train are always late, the machines don't accept cards half the time, & your employees lack basic customer service— Kira (@kirarose14) August 9, 2016
Let's see how swiftly the MetroCard vending machines are fixed and accept credit card transactions again.@NYCTSubway thank you for your swift response! This was at Roosevelt Island train station at approximately 12:30pm today— Kira (@kirarose14) August 9, 2016
UPDATE 8/11 - The Roosevelt Island F Train Subway Station MetroCard vending machines were accepting credit card transactions today.