Friday, January 14, 2011

Verizon FIOS Or Time Warner Road Runner - How Is Your Roosevelt Island Cable And Internet Service

 Image Of Time Warner Cable TV Screen Initializing After Losing Signal

I made the switch from Time Warner Roadrunner Internet service almost two years ago and am very happy with the FIOS internet service. I did not switch from Time Warner cable TV service to FIOS TV solely because of NY 1 local news service which is only available on Time Warner. However, over the last several months Time Warner cable TV service has declined significantly for me at Riverwalk. Two to three times a week, the cable signal is suddenly lost shutting off the television as it undergoes a rebooting process. It can take 10-15 minutes, sometimes longer, before TV service is resumed while undergoing the mysterious mystro  initializing process. Despite the loss of NY1, I am very, very close to canceling Time Warner Cable and switching to Verizon FIOS TV.

How is your Roosevelt Island cable and internet service?  Jesse, a resident of Roosevelt Landings/Eastwood is not happy with Verizon FIOS service problems and reports:
Verizon is making a big push to break Time Warner's monopoly on cable TV in Roosevelt Landings.

In October, I found a flyer outside my door offering a double play with Internet download speeds of 20 Mbps, more than twice what I was getting with TWC. Since the price was $20 to $30 less per month, I switched. No complaints the first month, but last month we had a random two-day outage because a wire became dislodged in the basement, requiring a visit from an on-site technician (who was very friendly) to repair.

Now extreme Internet slowness has been plaguing us for almost a month, and Verizon tech support doesn't know what to do about it. I've been hung up on twice now by technicians who don't understand the setup in Roosevelt Landings, and transferred in circles until I hang up myself in frustration. I'm seeing real download speeds of less than 1 Mbps, nowhere near the 20 Mbps I'm paying for. An online support chat this evening ended abruptly with no resolution, just another promise for a callback that I've yet to receive.

All of these headaches in such a short time makes me yearn for the Time Warner Cable service I once hated. In the three years I had their service, I never had a service call. Maybe it's time to switch back? Anyone else experiencing similar issues?
Are you satisfied with your Roosevelt Island Cable and Internet service provider?


Anonymous said...

I've switched Internet access and TV from TWC to FiOS almost a couple of years now. Telephone was switched from Vonage to FiOS as well. I live in Manhattan Park and the FiOS service we've had so far is a lot more reliable than what I had with TWC. While TWC was always very good at refunding some money for the outages (which there were many) I only had an outage once with Verizon and that cleared up rather quickly.

I have no idea how TWC is going nowadays but I am a real fan of FiOS. But then I am a geek and getting fiber into your apartment is just cool.

mushr00m said...

I have FIOS, and this rebooting happens maybe once a week, so far as I can tell. Its never happened during primetime, or weekend day time hours.

Mike G. said...

(Your theme needs work: on Firefox, the "Post a Comment" link is pale grey on white - hard to spot)

We're in 40RR, and we switched to FIOS a few years ago. MUCH better than TWC. Better channels (for us, I'm sure different people would vote differently), better internet performance, and more reliable service.

I just wish they're realize we've already GOT FIOS, and they should stop sending us fliers to sell it to us!

jane said...

I'm also a Time Warner customer who has been seeing this super irritating Mystro reboot screen far too often. Some times it takes multiple reboots to get a result. I'm not glad to hear that others have the same issue, but this is interesting information. I'd presumed it was isolated and due to the box malfunctioning. I just never find the time to go to TWC to swap out for a new one.

My parents, in Queens, recently switched to Fios and are very happy with it. Good to read the reviews of RI residents - their experiences would presumably be closer to my own.

I have been considering the switch but I am pretty attached to NY1, and my roommate is pretty attached to the RR email address she's had for ~8 years.

Anonymous said...

We are happy with FIOS. We completely turn off the electricity to the cable box when we will are not going to use it for hours. Our experience has been that powering up is a little faster and much more reliable with FIOS than Time Warner Cable.

Ava Dawson said...

We are currently living in the dark ages due to budgetary reasons - we have Verizon DSL and pay $20/month for internet. *knock on wood* we haven't had any issues with outages in over a year now, but I think that's because everyone switched off the service.

Ryung Kim said...
This comment has been removed by the author.
Anonymous said...

I would appreciate it if Jesse can update on how the extereme internet slowness was resolved. I'm a resident at Roosevelt Landings and I am about to call Verizon Fios for new TV/internet service.



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