Roosevelt Island Residents Association (RIRA) Children, Youth & Education Ad
Hoc Committee Chair Adib Mansour reports:
Sadie: Hello Nema. Thank you for taking the time to show us around Roosevelt
Pups and answering some of our questions to help us understand your
business. We are very happy that you decided to have a puppy place on
Roosevelt Island.
Here are some of the questions we are curious about:
Phuc Anh: Did you always like animals, and did you have any when you were
growing up?
Nema: Honestly, not really and yes, I had a rabbit.
Esther: Where did you grow up?
Nema: Trinidad, Trinidad and Tobago
Avy: What did you study and does it relate to your business at RI Pups?
Nema: I did study Accounting and yes it does relate because I got to figure
my budgets, figure out payroll and expenses. So definitely it relates. Do
you know what I mean? As an accountant I'd take this business and figure out
how much I need to spend on buying and selling the merchandise, I have to
figure out how much do I charge for dogs to be here. I also did Principle of
Business which is like being an entrepreneur. That's my goal in life being a
business person maybe I can establish more stores, have more growth, maybe
I'd have another Roosevelt Pups or Manhattan Pups, maybe in Florida, who
knows?
Aivan: Are you enjoying Roosevelt Pups and is the business doing well?
Nema: I love Roosevelt Pups I love dealing with the dogs. I think the dogs
feel the same way about me. I am caring compassionate with the animals.
Business' been pretty okay, though it could be better.
Aivan: Follow up question, what would make your business better?
Nema: I think the foot traffic it's low; Roosevelt Island is a small island,
different from Manhattan. Foot traffic means more clientele. Maybe more
marketing to have more clients coming.
Sadie: What made you open Roosevelt Pups on our Island? Do you live on the
island?
Nema: I do not live on the island, I live in Queens. What made me open it
here? It's my business partner -his name is Ibrahim- he's the owner of Pup
Culture. He is the one who spoke to me about this and that's how I ended
here. He knows Roosevelt Island and he is an entrepreneur.
Phuc Anh: Pup Culture's website lists all the locations in New York City but
does not mention Roosevelt Island... how come?
Nema: Yeah, you're right. As you now know, we are not Pup Culture anymore we
are Roosevelt Pups so if you go on our website you'll see Roosevelt Pups.
Again, there's only one Roosevelt Pups. You can find us on Instagram
@rooseveltpupsnyc.
Avy:
On your website, you
have a quote “Rated Top Dog Daycare and Voted Best Groomer in New York City”.
Would you please tell us why and how does it apply to the store on Roosevelt
Island.
Nema: Sure! You know why? We take good care of the dogs here. We are like
the best daycare!
What do we do here I don't think a lot of dog daycares in the city do this
and I don't think they have the space. On Roosevelt Island it is so
beautiful to walk the dogs by the water at least two or three times a day. I
don't think they can do that in the city. We offer an excellent groomer.
After you clients bring the dogs for grooming, they're always happy! I don't
think I ever had a client who was not happy with the grooming job so she's
really really great. What ever they want done, she can do it. She is
excellent!
Aivan: What services do you offer?
Nema: We offer boarding, daycare , and grooming. By boarding we mean
overnight boarding - like if you go away on a vacation you can leave the dog
with us we take care of your dog, we feed the dogs; if they're on medication
we give them their meds, and they sleep here.
Sadie: Besides these Services you also sell products; can you tell us what
is your process to choose what you carry in the store and what are your top
sellers?
Nema: So we carry one brand Stella & Chewy which I think honestly, from
what I see and that I know of, no dogs refuses this brand; they just love
it! Stella & Chewy have something they call Dinner Patties, and it also
comes in treats as well as frozen -frozen dinner patties. They are our
number one seller and honestly I'll tell you no dog refuses this. We have
different flavors: pork, beef, chicken, turkey, and lamb.
Esther: Do you use plastic bags for people to carry their products out of
the store?
Nema: Honestly I have paper bags; I do have some plastic bags that I had and
sometimes clients will just ask me for one, and I'll be honest but I do give
them. But I do have paper bags.
Avy: What would you do if one of the dogs ran out?
Nema: I had that incident twice. If a dog ran out, you never run behind the
dog; if you run behind the dog, the dog will keep running. We have like a
treat and we just sit and call the dog and the dog comes back. Once I had a
dog that got off a leash and the dog ran straight to the building where he
lived.
Aivan: I know that they put a microchip in the dog's ears and you can use
your phone and see where the dog went.
Nema: I can tell you how it works. The microchip goes between the two
shoulder blades and then it has to be registered because if it is not
registered it won't work. If someone finds the dog and they take him to the
vet or a shelter and they scan the dog that got a microchip that is not
registered then they would not get the necessary information.
Aivan: What happens if dogs start fighting?
Nema: That's why we always have someone in the run with the dogs. You always
pull away one dog from another. I really never had any fight, maybe a little
you know but no fight because I will not take an aggressive dog. I always
check their temperament first before they go in with other dogs.
Esther: What is your favorite part of Roosevelt Island?
Nema: I love the whole island; oh my God I just love it. I love walking by
the waters, it's relaxing. Sitting sometimes right here is so relaxing!
Adib: Do you take the tram?
Nema: No, I don't like that. I'm scared of it.
Fujia: Do you have a favorite restaurant here?
Nema: I wish we had a Roti Shop. Everyone tells me “put a Roti Shop here”. I
live in Richmond Hill and there are many Roti restaurants.
Sadie: Why did you change the name from Pup Culture to RI Pups?
Nema: So my business partner from Pup Culture - who is no longer with them-
and I think Roosevelt Pups was a perfect name because of the island and the
logo has the tram. I think it was just perfect.
Phuc Anh: Do you only carry dogs’ supplies?
Nema: No I also carry cat supplies, and sometimes fish.
Phuc Anh: In what ways do you fight against global warming?
Nema: one, by stop using the plastic bags, definitely.
You Tube video of interview here.
Stay tuned for our next interview with a local Roosevelt Island merchant.
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