Wednesday, June 23, 2010

Disruption In Verizon Internet FIOS Service For Roosevelt Island's Riverwalk Buildings - Landscaper Accidentally Cuts Fiber Optic Cable


There has been no Verizon FIOS Internet service in Roosevelt Island's Riverwalk buildings for the last several hours. I thought it might have something to do with this 6/22 - 23 Public Safety Report:
Telephone Out Of Service - PSD was notified by Verizon that both hospitals had no telephone service. Verizon stated they would have to dig up the ground by Riverwalk. RIOC engineering department was notified.
I inquired of RIOC VP Of Operations Fernando Martinez if he knew what is the cause of the FIOS Internet problem and he replied:
A Hudson/Related landscape contractor, working on the south side of 405 Main Street, accidently cut a Verizon fiber optic cable. Andrew Jackson from the Hudson Companies is on site working with Verizon to the facilitate repair.
Fortunately, internet service is available at the Riverwalk Bar & Grill. They don't use Verizon FIOC.

UPDATE 7:30 PM - Verizon FIOS Phone service was out too but now all back working.

UPDATE 9:30 PM - A reader adds:
I think these are the folk that cut the FIOS lines, this morning at 9
a.m. at the 405 back door! OOOPS

4 comments :

Anonymous said...

The Fios service (Internet and TV) was out in Manhattan Park as well (at least in our apt in 30 RR) from some time in the late morning until about 2:45PM.

Anonymous said...

Yup. Same at 40 RR.

Trevre said...

Sounds like someone didn't call before they dug. Those lines are expensive to fix as well, I wonder who was liable?

Anonymous said...

Trevre, the only expensive thing about splicing fiber cables is the equipment and I am very sure Verizon has plenty of those at hand. The splicing process itself is a bit tedious but not really hard.