Wednesday, September 7, 2011

Update To RIOC's Roosevelt Island Hurricane Irene Briefing - Designated Evacuation Center In LIC Is Safe and Clean, Need To Prepare and Plan For Next Emergency Says RIRA Plannng Chair/Cert Team Member Frank Farance


As reported in this prior post, the Roosevelt Island Operating Corp (RIOC) held two post Hurricane Irene briefings last Friday, one for RIOC Directors and several Roosevelt Island Residents Association (RIRA) members in the morning and another briefing immediately thereafter for the Roosevelt Island media. RIRA Planning Committee Chair Frank Farance attended the first briefing and sends the following report (RIRA President Matt Katz and RIHS President Judy Berdy also attending this briefing and shared their comments here).

Image of 9/1 RIOC Hurricane Irene Briefing at Lighthouse Park From Frank Farance

From Mr. Farance:
I've put my most important point first: it is really important for Roosevelt Island residents to know that our designated evacuation shelter at Newcomers HS in Long Island City is a CLEAN/SAFE facility. Gwen Ryals and I, as CERT members, were helping staff the shelter.

 
Image Of Frank & Gwen during Lunch Break at Evacuation Center From Frank Farance

It's geared for families, children, seniors, and mobility impaired. They even have a tea set and toys in a children's area to make it hospitable.

 
 Image of Children's Evacuation Area at Facility From Frank Farance

The food was OK, we can live on school cafeteria food for a couple days.

 
 Image From Frank Farance

Image From Frank Farance
Mr. Farance noted that one school cafeteria was used for eating and another cafeteria was a sleeping area. The Gym was used for one of the sleeping areas and a family sleeping area was off camera to left.

Mr. Farance continues:
Back to the RIOC presentation ...

Matt Katz, Howard Polivy, and I have been the three residents over the long term to follow RIOC on emergency planning. We've changed hats a couple times, but I think the three of us have been on the same page for a very long while (2005, before CERT?) on this. Over time, we've learned some things from RIOC, PSD, OEM, SEMO, and the managing agents.

At Friday's meeting at Lighthouse, Mr. Katz reminded RIOC that they used to convene quarterly meetings with representatives from all the managing agents, RIOC, and Island institutions to discussed emergency planning. The meetings became less frequent, now they are non-existent. We really need to get back to having this forum on a regular basis.

Here's a brief history:

- In the blackout of 2003, there were a good number of mobility-impaired people who needed help. The Roosevelt Island Search And Rescue (RISAR) came about to address these and similar needs not handled by RIOC, PSD, or EMS. Since then, the managing agents have done a better job of tracking their individual tenant's needs.

- In summer of 2005, OEM came to Roosevelt Island to socialize the city-wide plan for Ready New York. OEM asked residents What Is Your Plan? OEM was surprised that the meeting devolved into the residents turning the tables and asking OEM: What's ***Your*** Plan?

- In 2006, resident volunteers formed the RI CERT (Community Emergency Response Team). Approximately 30 residents were trained over 6 months. We participated in drills through late 2007.

- We learned from RIOC and through our CERT training that NYC OEM is the key coordination point: only the Mayor or the Governor can order an evacuation. In other words, RIOC only has scope to manage/plan certain things: street lights and security for power outage, shoveling for snow, and other small scope issues.

- Like all emergency responders, RIOC has plans and did execute plans for its Incident Comment system (CERT and OEM use similar language and structure).

- Over time, this hole (How To Evacuate Roosevelt Island On Short Notice) in planning has never been resolved. The residents on the RI CERT are aware of this, RIOC is aware of this but defers to OEM, and this is low priority for OEM. Assemblymember Kellner's letter can help, but we need to coordinate this with Roosevelt Island expertise (RIOC, PSD, RI CERT, institutions, managing agents, merchants, etc.).

- Some of the big holes in planning an evacuation include: how to manage traffic flow. In the past year, NYC DOT added these really unhelpful white plastic cones on the RI bridge. If we need to evacuate, they need to be removed immediately so we have a full three lanes of traffic on the bridge (incoming, emergency, outgoing - just like City Island). We need to ***DRILL*** this kind of traffic coordination problem. If you've seen the traffic flow on July 4th events on Roosevelt Island, it's a multiple hour big-mess (understatement). Hospital shift changes are problematic, too. This is just moving a couple thousand people. Now add the emergency vehicles and people bringing cars to load and evacuate -- a much bigger problem.

- Hurricanes aren't easy to predict, so evacuation either comes very early (but useless and disruptive) or late. I've tracked weather on Roosevelt Island for 30+ years and Hurricane Irene was *atypical* in that its storm track 3-4 days in advance varied very little (from Coney Island to Levittown) over the prediction period. So the successes we had on Irene, might not occur on other hurricanes. The hurricane on Labor Day weekend of 2008 comes to mind (Hurrican Hanna?) where it unexpectedly gained speed up the East Cost and arrived sooner than expected: Virginia at 04:00 Saturday morning, NYC around 09:00 that same morning.

- Without DRILLING this evacuation exercise, we have no idea how long it will take and people might die in a real emergency. I can't predict where the glitches will be, but a DRILL helps discover them.

- Many people want an evacuation shelter on RI. As Mr. Chironis pointed out, if you are evacuating from something, you need to go to a BETTER zone than the one you are already at. So PS/IS 217, Sportspark, and The Child School would all be undesirable for those reasons. Yes, it is possible for people on high floors (above 10th) to evacuate, even though the rest of the Island does not. It might be easier to take people to Newcomers HS (a clean/safe facility in Long Island City).

On Friday, RIOC made a presentation on Hurricane Irene After-Action Review. It was attended by a dozen or so RIOC staff, Mr. Martinez led the presentation. Mr. Matt Katz asked about evacuations, Mr. Robert Atterbury of Assemblymember Kellner's office chimed in. Dr. Ferrera, head of The Child School, had graciously offered his space.

I think RIOC and PSD did a great job. The guys clearing the storm drains the days before are geniuses. I was back and forth from the Newcomers HS emergency shelter several times throughout the 48 hours of the storm and from what I saw, things were going OK on the Island.

I've heard some grumbling that RIOC had a separate presentation for the media. The presentation I saw was, I think, just a dry run for the media and RIOC did well. I think RIOC did a pretty good job planning and executing their incident command center, which manages their activities. Mr. Martinez was well prepared.

I've heard some complain that RIOC President Leslie Torres was not on site during the storm. Ms. Torres is a parent with kids' school schedules, family vacations, and such. If the corporation thought Mr. Martinez (RIOC VP of Operations) could handle it, then I think he was the right person to do so. Ms. Torres wouldn't have added any significant help. Everyone that needed to participate was directly under Mr. Martinez' command. This is a different situation than the City where Bloomberg was necessary to coordinate.

Many of us have heard the complaint that RIOC has no evacuation plan. This isn't within RIOC's scope. We need someone at OEM to initiate this planning and they need to contact local experts (RIOC, PSD, RI CERT, managing agents, hospitals, merchants) to help plan this properly. At the Lighthouse meeting, several people noted that Gristedes and M&D Deli should be thanked for providing extra service to residents before and during the storm <-- I agree, they should be thanked.

Some people asked about the phone lines and the loss of PSD's phone service. I spoke to Mr. Mike Moreo about this and how to do this better next time. I'm not blaming RIOC because we've all been told this: cooper phone lines do better. True in most cases, except this one where flooding in the 53rd street tunnel shorted out many phone lines for Islanders.

At the Lighthouse, this led to a secondary topic: how to coordinate among residents with these kind of communication problems. The buildings built to State codes don't require annunciator systems, so there is now PA system to tell people what to do. This is a topic of discussion in the quarterly meetings Mr. Katz had suggested.
I added links to the Kellner letter and OEM Roosevelt Island presentation mentioned in Mr. Farance's report.

The NY Times reported on lessons learned by New York City from Hurricane Irene for future emergencies:
Changes both large and small will be made to the way New York City responds to hurricane emergencies in the future, including how evacuations will be publicized and executed, after officials learned valuable lessons from the unprecedented emptying of the waterfront as Tropical Storm Irene bore down on the five boroughs....
During the Roosevelt Island Hurricane Irene media briefing, I asked RIOC Vice President of Operations Fernando Martinez what lessons RIOC learned from Hurricane Irene for future Roosevelt Island emergencies. Mr. Martinez replied that there were many. When asked for some specifics he said that a simple example of a lesson learned involved the proper type of chain saw to be purchased for removing downed and damaged tree. When asked for another example he said that would be for another day. The video of this exchange is here at the approximate 26 minute mark.

9 comments :

JimmyLaRoche said...

Can we stop with the nonsense CERT stuff. It's a short course, and you can even get a certificate online from FEMA.GOV.

You have no professional experience in saving lives, responding to incidents, coordination with other agencies. All you are is helpful set of hands to the professionals, you as a CERT member are NOT PROFESSIONALS. Consider yourself as auxiliary citizens to emergency situations. You are the supplement to RIOC PERSONELL, PSD, EMS, NYPD, OEM, ETC.

Once again, a CERT member is NOT AN EXPERT.

Let's not forget that RISAR was a scam of all scams with members not even being real EMTS, but rather a social club with unauthorized lights and police looking badges.

This is why all law enforcement and first responders take CIMS and NIMS as they are professionals. I know upon inquiry with Chief Guerra, their team were properly trained and refreshed every year.

Let's not mislead the public.

Yes we need drills, yes we need coordination, but defiantly not led by CERT members.

Frank Farance said...

Maybe you confuse us with RISAR, which were wannabes.

I agree that CERT members are not professionals, no one ever said we were, and none of us has that expectation.  Or said differently, it sounds like you're complaining that nurses
aren't actual doctors ... we need several levels of expertise and
training to make this work well.

We do have an important role: we are the lowest rung of emergency responder, which means that if a police officer is doing a mundane job of managing the sign-in sheet for an emergency center, or a fireman is waving on traffic at some disaster, we are trained to do certain things (including NIMS) so the important people (police officers, firemen) can be doing the important jobs (saving lives) while the mundane jobs are getting done by us.

When we were at the evacuation center, CERT people were setting up and tearing down cots, packing/unpacking emergency supplies, and such.  I'm so glad we were doing these seemingly dumb (but necessary) jobs so that fireman and police officers didn't have to.  By the way, the City employees who were paid overtime to come to the shelters did very little ... it was the building custodians and the unpaid CERT staff that did much of the yucky work.  Truly, there is never any glory in our work, we expect to be doing mundane, but necessary work.

Finally, although one might get a certificate, us CERT members don't self-deploy, we are deployed by OEM to specific sites and roles.  Just having a certificate doesn't allow you to participate by yourself within NYC.

I don't believe we (RI CERT members) have misled the public about our role.

JimmyLaRoche said...

It is a bit overwhelming to hear CERT members as local experts.

I do apologize if you misunderstood my tone, but it is better to say perhaps the emergency responders are the experts.

Nurses do encounter emergency situations all day at hospitals, they are specifically trained for their duties. A CERT member is minimally trained in very small criteria within NIMS. Guess which organizational chart we follow in NYC? Its not NIMS, but it is CIMS.

If you look at the organizational chart the number one agency in the city at most disasters are NYPD/and or FDNY, and the primary secondary on R.I. would be Public Safety, RIOC engineers, grounds as they are the LOCAL experts. That's the way CIMS is setup and is the agreement with the City of New York. They work together at the incident command center. This is why NYPD and FDNY were working in excessive of two shifts back to back throughout the city, and the same thing happened to our LOCAL experts, Public Safety and ground crew. Much kudos for them working throughout those days.

You are right in saying that CERT members are grunts, but CERT members do not have the authority to conduct drills, make plans nor can make up their own plans. They do not even have the authority to even recommend plans.

I hate to say it, but CERT members are the very bottom of any organizational chart. At the end of the day, a lot of thanks to you guys and it was heart warming to know a bunch care for others. Thanks.

Frank Farance said...

First, let me clarify that we would not be conducting the drills, OEM would and everyone would follow their lead.

Second, the CIMS conforms to the NIMS.  We are aware of the City structure and operate within in.  By training on the NIMS, we are consistent with other CERT teams outside of NYC, which might be called to help NYC (or vice versa).  Given (rightly) our limited scope, there is only so much of incident management that we really need to know.

Third, as for Roosevelt Island, many residents have insights that are useful and should be incorporated.  For example, because of Roosevelt Island's unique housing situation as a planned community of Mitchell-Lama buildings, for 30+ years we've had our own organizational strategies in our tenant associations for communication among the tenants (albeit for rent, maintenance, and non-emergency issues).  It was our idea of Floor Captains in residential buildings that was presented to the train-the-trainers on the Ready New York program.  Prior to then, Ready New York worked well on individual houses and small apartment buildings, but did not work well for high rises in large apartment complexes.  We pointed this out, tried an adaptation of the strategy (Island House was the guinea pig), and the strategy for high rises was incorporated into Ready New York.

I'm not saying that we're world class experts, but we have uncovered key insights for Roosevelt Island, and some of our insights have been brought back city-wide.

Fourth, in response to your statement "nor can [CERT] make up their own plans", you are right and we understand.  What we are trying to do is to get others (OEM) to pay attention to real concerns about Roosevelt Island and to get those others (OEM, RIOC) to make plans for us.  In other words, we're not advocating for a particular plan, we're advocating for the right people (OEM) to look into our problem, coordinate appropriately, and to get the best solution for us.

Thank you for pointing out your concerns, I can see how some points might have been misunderstood on first reading, and I hope I've clarified them.

JimmyLaRoche said...

Frank, please do not misunderstand my post as bantering or bashing, because I truly thank all of you guys for being where many people opt not to be, or get involved.

Sincerely thank you.

The problem I noticed with this Island for the past 7 years, and I am sure that it has been going on longer than that is the fact that we are not self sufficient or reliant.

We cannot always count on the city of New York to bail out this island. We as an island do not have to follow OEM guidelines to precision. RIOC can establish it's own safety mitigation plan and submit it to OEM so it may be part of the total picture.

My other frustrations is that we do not have our own EMS ambulance. Perhaps RIOC should consider possibly enabling Public Safety to conduct EMS duties with their own ambulance. Perhaps something along the lines of a police ambulance that is seen at the airports and other self governed locations.

My last frustration is the coordination and fight with NYPD. There should be no need as we are a self enclosed community and we already have a patrol force on the island, why cannot we advocate it to be better? Better training, better quality, perhaps (gasp!) a higher salary police force? Maybe a Roosevelt island police department so we the ISLAND residents have a direct communication and say to what WE the residents need.

Let's not forget that the hurricane put the island at a stand still. No trains, no tram, just your feet or a car to get off.

God forbid we had a couple days worth of standstills, this island would go mad and we would have a major problem.

We need, scratch that, we MUST be self reliant and self sufficient.

I am confident you, Mr.Farance can envision this change for the 21stcentury.

Thanks for listening.

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