Friday, December 18, 2009

Update On MTA F Train Line General Manager's Response To Resident On Roosevelt Island Subway Service And Escalator Direction

Good news for Roosevelt Island subway service this weekend. According to the MTA, there are no scheduled F Train subway service disruptions for Roosevelt Island.

An update to post earlier this week about the correspondence between Roosevelt Island resident Trevre and the MTA's F Line General Manager regarding:
Change escalator direciton and do something about weekend outage.
Trevre received this third attempt by the MTA to answer his question about Roosevelt Island F train subway service.
We again regret any difficulty you experienced.

Despite our efforts to maintain regularly scheduled subway service, disruptions sometimes occur for a variety of reasons, including sick customers, police activity, mechanical malfunction and system repair work. We generally schedule system repair work for late nights and weekends, when ridership is lighter, so that fewer customers will be inconvenienced.

During general orders related to system repairs, orange notices advising customers of subway service changes should be posted in affected stations and regular public address announcements should be made to customers. In addition, station agents should note service changes on the passenger information boards located in their booths. In response to your complaint, we have referred your e-mail to supervision in our Department of Subways for their review and further corrective action. Please be assured, supervision in our Department of Subways will take steps to ensure that their operating personnel follow these procedural requirements.

For the future, please note that subway service change information is available through our website at and our Travel Information Center at (718) 330-1234, which is open from 6 a.m. until 10 p.m., seven days a week. You may also call Customer Services at (718) 330-3322, regarding any other transit-related matter.

In respect to your complaint about escalators, again please be assured that New York City Transit shares your concern for reliable escalator service. Please be aware that suspension of "down" service was implemented to reduce crowding conditions that exist when passengers disembark from arriving trains. If one of the escalators were to remain operating in the "down" direction, it would result in a hazardous crowding condition at the bottom of the escalators. The capacity of the platform and its street stairways are insufficient to accommodate the large number of customers wishing to
egress the station. Nevertheless, a copy of your complaint has been referred to supervision in our Division of Stations for their review. Please be assured that they will continue to closely monitor all station operations and escalators, including those at the Roosevelt Island station, to ensure that they are well maintained and operated with the highest emphasis placed on customer safety.

If you have any further transit-related concerns, please contact Customer Services at (718) 330-3322, from 6:00 a.m. to 10:00 p.m., daily, or write to Customer Services at 2 Broadway, Room A11.146, New York, NY 10004.

We take the concerns of our customers very seriously and thank you for having taken the time to contact us.
I have noticed that one of the Roosevelt Island Lower Level escalators to the Manhattan platform is now running in the down direction. Is this the result of Trevre's messages or maybe recent meeting between residents and MTA?

Roosevelt Island Escalator Going Down From Lower Level To Manhattan Platform


Mike said...

How about leaving the platform escalators in off/stair-mode during the morning rush? This gives people more than just the one staircase route to get to the platform.

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